Privacy Policy
How SagionMind protects and manages your personal information
Introduction
At SagionMind, we understand that trust forms the foundation of every successful business relationship. This privacy policy explains how we collect, use, and protect your personal information when you interact with our business budget education services.
We operate in compliance with Bulgarian data protection laws and the General Data Protection Regulation (GDPR). Your privacy matters to us, and we're committed to being transparent about our practices.
This policy applies to all interactions with SagionMind through our website, educational programs, webinars, and direct communications.
Information We Collect
We collect information to provide you with relevant business education and support. Here's what we gather and why:
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email, phone, business address | Program enrollment, communication |
| Business Details | Company size, industry, budget challenges | Customizing educational content |
| Learning Progress | Course completion, quiz results | Tracking your educational journey |
| Website Activity | Pages visited, time spent, resources downloaded | Improving user experience |
We collect this information through registration forms, surveys, direct conversations, and website analytics. We never collect sensitive financial data like bank account numbers or detailed financial statements.
How We Use Your Information
Your information helps us deliver valuable business education tailored to your needs. We use it to:
- Provide access to our learning programs and webinars
- Send relevant educational content and business insights
- Customize course recommendations based on your business profile
- Communicate important updates about your enrolled programs
- Analyze learning patterns to improve our educational offerings
- Provide technical support and answer your questions
- Comply with legal requirements in Bulgaria and the EU
We never sell your personal information. Your data stays within SagionMind and trusted service providers who help us deliver our educational services.
Your Rights and Controls
Under Bulgarian and EU data protection laws, you have specific rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you, including how we use it and who we share it with.
Correct Inaccuracies
Update or correct any incorrect or outdated information in your profile at any time.
Delete Your Information
Request deletion of your personal data, subject to legal requirements and ongoing service needs.
Limit Processing
Restrict how we use your information while maintaining access to essential services.
Data Portability
Receive your data in a common format for transfer to another service provider.
Withdraw Consent
Remove your consent for marketing communications while continuing educational services.
How to Exercise Your Rights
Making privacy requests is straightforward. Here's how to take control of your information:
Contact Us Directly
Email help@sagionmind.com with your specific request. Include your full name and the email address associated with your account.
Verify Your Identity
We'll ask for basic verification to protect your privacy. This usually involves confirming details from your account or recent interactions.
Receive Response
We respond to privacy requests within 30 days. Complex requests may take longer, but we'll keep you informed throughout the process.
Data Security and Storage
Protecting your information is a fundamental responsibility we take seriously. Our security measures include:
- Encrypted data transmission using industry-standard SSL technology
- Secure servers located in EU-compliant data centers
- Regular security audits and vulnerability assessments
- Limited access to personal data on a need-to-know basis
- Strong password policies and two-factor authentication for staff
- Regular backup systems with secure off-site storage
Data Retention
We keep your information only as long as necessary to provide services and meet legal requirements. Educational progress data is typically retained for 5 years after program completion. Marketing information is deleted within 2 years of your last interaction unless you request earlier deletion.
Sharing and Third Parties
We work with select partners to deliver our educational services, but we never sell or rent your personal information. Here's who we may share limited data with:
- Educational Technology Providers: Platforms that host our courses and track learning progress
- Communication Services: Email and messaging services for program notifications
- Payment Processors: Secure systems that handle program enrollment payments
- Analytics Services: Tools that help us understand how our website and programs are used
- Legal Requirements: Bulgarian authorities when required by law or legal process
All third-party providers must meet our strict privacy and security standards. We require contractual commitments to protect your information and limit its use to specific purposes.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your learning experience and understand how our services are used. We use:
- Essential Cookies: Required for website functionality and account access
- Performance Cookies: Help us understand which content is most valuable
- Functional Cookies: Remember your preferences and login status
- Analytics Cookies: Provide insights into website usage patterns
You can control cookie settings through your browser, though disabling certain cookies may limit website functionality. We don't use cookies for advertising or tracking across other websites.
International Data Transfers
While SagionMind operates in Bulgaria, some of our technology partners are based outside the European Union. When we transfer your data internationally, we ensure:
- Transfers occur only to countries with adequate privacy protections
- Contractual safeguards are in place with all international partners
- Data minimization principles apply to limit what information is shared
- You maintain the same privacy rights regardless of data location
Changes to This Policy
Business needs and legal requirements evolve, so we may update this privacy policy periodically. When we make significant changes:
- We'll notify active users via email at least 30 days before changes take effect
- We'll post the updated policy on our website with a clear effective date
- We'll highlight key changes in our notification
- You'll have the opportunity to review and understand new practices
Minor updates, like contact information changes, will be posted directly without individual notification.
Privacy Questions or Concerns?
Our team is here to help with any privacy-related questions or requests. Contact us through any of these methods:
Your trust is important to us. If you ever have concerns about how we handle your information or want to discuss your privacy rights, please don't hesitate to reach out. We're committed to addressing your questions promptly and transparently.